John Jardines
Austinite with 8 years of experience in customer service and support roles in both contact centers and face to face businesses.	4500 Credo Ln
Austin, TX 78725
(512) 736-4209
huertasrolando@gmail.com	
EXPERIENCE

Accenture, Austin, TX — Platform experience agent
March 2019 – February 2020
Worked in an E-mail support role for English and Spanish clients. Supported WhatsApp, a freeware, cross-platform messaging and Voice over IP service. Part of the account access team (verification, registration, two factor authentication, lost and stolen, etc). Technical support relating to text messages, voice messages, voice and video calls, sharing images, documents, user locations, and other media.

DivaDance Company, Austin, TX —Host and social media
December 2017 – December 2018 
Ran social media accounts for DivaDance Austin (Instagram and YouTube). Hosted classes at all Austin locations. Managed accounts and billing for clients. Responsible for recruitment and retention. Duties also included videography and photography.

Electronic Arts (EA), Austin, TX — Game Advisor
August 2016 – December 2017
Supported players of EA games and their various sites and services over phone, chat and email in both English and Spanish. Solved issues on PC, Mac, Xbox and PlayStation consoles. Was an X-Pilot team member, testing new tools and processes before the rest of EA. Served as the community pillar lead for the LGBTQ employee resource group.

Dillard's Inc., Austin, TX — Retail Sales Associate
July 2015 – August 2016
Retail salesman in home and shoe departments. Familiar with MS-DOS to confirm purchases, shipping tax, verify information, etc. Store phone operator experience, familiar with the paging system. Created, organized and maintained stylish displays for merchandise. Did gift wrapping for customers.

TeleNetwork, Austin, TX — Technical Support
September 2013 – June 2015
Provided technical support for internet services, web hosting services, desktop support, billing, and security. Contracted by Google as a bilingual representative in an inbound call center environment for Google Fiber. Supported calls, chats and emails. Familiar with wireless networking, email support, and Anti-Virus/Firewall configurations. Also worked under contract for Consolidated Communications.	SKILLS

Microsoft Office & Google Docs
HTML5 & DHTML
Salesforce
WordPress
Avaya
Mobile devices
Windows, Mac, Android & iOS
LAN & WAN

AWARDS
Certificate of Achievement, Army
National Defense Service Medal
The Army Achievement Medal
Army Service Ribbon
Global War on Terrorism Service Medal
Ultimate Team Award, EA

LANGUAGES
English (fluent), Spanish (fluent), French (intermediate)

EDUCATION
U.S. Army Ordnance School — Ordnance School Diploma in Computer & Detection systems repair
2012 – 2013

Department of the Army — Certificate of Basic combat Training
2012 – 2012

Stephen F. Austin High School — High School Diploma
2007 – 2011	

	The intended audience for this resume is VRBO. They are looking for a Customer Service representative to work in a contact center environment to support property owners, property managers and travelers through phone and e-mail support. They want people experienced in technical contact centers with knowledge of MS Office Suite, Salesforce, and preferably bilingual.