Product serial number: L000-0000-00 00/20xx
This The Company Limited Warranty consists of the following parts:
Part 1 – General Terms
Part 2 – Country-specific Terms
Part 3 – Warranty Service Information
The terms of Part 2 replace or modify terms of Part 1 as specified for a particular country.
This The Company Limited Warranty applies only to The Company hardware products you purchased for your own use and not for resale.
This The Company Limited Warranty is available in other languages at https://pcsupport.TheCompany.com/warrantylookup.
What this Warranty Covers
The Company warrants that each The Company hardware product that you purchase is free from defects in materials and workmanship under normal use during the warranty period. The warranty period for the product starts on the original date of purchase as shown on your sales receipt or invoice or as may be otherwise specified by The Company. The warranty period and type of warranty service that apply to your product are as specified in "Part 3 - Warranty Service Information" below. This warranty only applies to products in the country or region of purchase.
THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES APPLY ONLY TO THE EXTENT AND FOR SUCH DURATION AS REQUIRED BY LAW AND ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. AS SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY, THE ABOVE LIMITATION ON DURATION MAY NOT APPLY TO YOU.
If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting The Company or a The Company approved Service Provider. A list of approved Service Providers and their telephone numbers is available at: https://pcsupport.TheCompany.com/supportphonelist.
Warranty service may not be available in all locations and may differ from location to location. Charges may apply outside a Service Provider's normal service area. Contact a local Service Provider for information specific to your location.
Before warranty service is provided, you must take the following steps:
When you contact a Service Provider, you must follow the specified problem determination and resolution procedures.
The Service Provider will attempt to diagnose and resolve your problem by telephone, e-mail or remote assistance. The Service Provider may direct you to download and install designated software updates.
Some problems may be resolved with a replacement part that you install yourself called a "Customer Replaceable Unit" or "CRU." If so, the Service Provider will ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone; through the application of software updates or the installation of a CRU, the Service Provider will arrange for service under the type of warranty service designated for the product under "Part 3 - Warranty Service Information" below.
If the Service Provider determines that it is unable to repair your product, the Service Provider will replace it with one that is at least functionally equivalent.
If the Service Provider determines that it is unable to either repair or replace your product, your sole remedy under this Limited Warranty is to return the product to your place of purchase or to The Company for a refund of your purchase price.
When warranty service involves the replacement of a product or part, the replaced product or part becomes The Company's property and the replacement product or part becomes your property. Only unaltered The Company products and parts are eligible for replacement. The replacement product or part provided by The Company may not be new, but it will be in good working order and at least functionally equivalent to the original product or part. The replacement product or part shall be warranted for the balance of the period remaining on the original product.
If you obtain service under this warranty, you authorize The Company to store, use and process information about your warranty service and your contact information, including name, phone numbers, address, and e-mail address. The Company may use this information to perform service under this warranty. We may contact you to inquire about your satisfaction with our warranty service or to notify you about any product recalls or safety issues. In accomplishing these purposes, you authorize The Company to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose it where required by law. The Company's privacy policy is available at https://www.The Company.com/.
This warranty does not cover the following:
The Company is responsible for loss or damage to your product only while it is in the Service Provider's possession or in transit, if the Service Provider is responsible for the transportation.
Neither The Company nor the Service Provider is responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.
UNDER NO CIRCUMSTANCES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, SHALL The Company, ITS AFFILIATES, SUPPLIERS, resellers, OR SERVICE PROVIDERS be LIABLE FOR ANY OF THE FOLLOWING even if informed of their possibility AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY: 1) third party claims against you for damages; 2) LOSS, DAMAGE or disclosure of YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, business revenue, goodwill OR anticipated SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY OF The Company, ITS AFFILIATESS, SUPPLIERS, RESELLERS OR SERVICE PROVIDERS FOR DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR THE PRODUCT.
The foregoing limitations do not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which The Company is liable under law.
as SOME STATES or jurisdictions DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Your Other Rights
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS ACCORDING TO THE APPLICABLE LAWS OF YOUR STATE OR JURISDICTION. YOU MAY ALSO HAVE OTHER RIGHTS UNDER A WRITTEN AGREEMENT WITH The Company. NOTHING IN THIS WARRANTY AFFECTS STATUTORY RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER LAWS OR REGULATIONS GOVERNING THE SALE OF CONSUMER GOODS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.
Note: Also see the supplemental updates at the end of this document.
Australia
"The Company" means The Company (Australia & New Zealand) Pty Limited ABN 00 000 000 000. Address: Level 1, North Tower, 0-0 Railway Street, Chatswood, NSW, 2067. Telephone: +00 0 0000 0000. Email: someone_au@TheCompany.com
The following replaces the same section in Part 1:
What this Warranty Covers:
The Company warrants that each hardware product that you purchase is free from defects in materials and workmanship under normal use and conditions during the warranty period. If the product fails due to a covered defect during the warranty period, The Company will provide you a remedy under this Limited Warranty. The warranty period for the product starts on the original date of purchase specified on your sales receipt or invoice unless The Company informs you otherwise in writing. The warranty period and type of warranty service that apply to your product are set forth below in Part 3 - Warranty Service Information.
THE BENEFITS GIVEN BY THIS WARRANTY ARE IN ADDITION TO YOUR RIGHTS AND REMEDIES AT LAW, INCLUDING THOSE UNDER THE AUSTRALIAN CONSUMER LAW.
The following replaces the same section in Part 1:
Replacement Products and Parts:
When warranty service involves the replacement of a product or part, the replaced product or part becomes The Company's property and the replacement product or part becomes your property. Only unaltered The Company products and parts are eligible for replacement. The replacement product or part provided by The Company may not be new, but it will be in good working order and at least functionally equivalent to the original product or part. The replacement product or part shall be warranted for the balance of the period remaining on the original product. Products and parts presented for repair may be replaced by refurbished products or parts of the same type rather than being repaired. Refurbished parts may be used to repair the product; and repair of the product may result in loss of data, if the product is capable of retaining user-generated data.
The following is added to the same section in Part 1:
Use of Personal Contact Information:
The Company will not be able to perform our service under this warranty if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor. You have the right to access your personal contact information and request correction of any errors in it pursuant to the Privacy Act 1988 by contacting The Company.
The following replaces the same section in Part 1:
Limitation of Liability:
The Company is responsible for loss or damage to your product only while it is in the Service Provider's possession or in transit, if the Service Provider is responsible for the transportation.
Neither The Company nor the Service Provider is responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.
TO THE EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, SHALL The Company, ITS AFFILIATES, SUPPLIERS, resellers, OR SERVICE PROVIDERS be LIABLE FOR ANY OF THE FOLLOWING even if informed of their possibility AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY: 1) third party claims against you for damages; 2) LOSS, DAMAGE or disclosure of YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, business revenue, goodwill OR anticipated SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY OF The Company, ITS AFFILIATESS, SUPPLIERS, RESELLERS OR SERVICE PROVIDERS FOR DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR THE PRODUCT.
The foregoing limitations do not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which The Company is liable under law.
The following replaces the same section in Part 1:
Your Other Rights:
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU ALSO HAVE OTHER RIGHTS AT LAW, INCLUDING UNDER THE AUSTRALIAN CONSUMER LAW. NOTHING IN THIS WARRANTY AFFECTS STATUTORY RIGHTS OR RIGHTS AT LAW, INCLUDING RIGHTS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.
For example, our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
New Zealand
The following is added to the same section in Part 1:
Use of Personal Information:
The Company will not be able to perform our service under this warranty if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor. You have the right to access your personal information and request correction of any errors in it pursuant to the Privacy Act 1993 by contacting The Company (Australia & New Zealand) Pty Limited ABN 00 000 000 000. Address: Level 0, North Tower, 0-0 Railway Street, Chatswood, NSW, 0000. Telephone: 00 0 0000 0000. Email: someone_au@TheCompany.com
Bangladesh, Cambodia, India, Indonesia, Nepal, Philippines, Vietnam and Sri Lanka
The following is added to Part 1:
Dispute Resolution
Disputes arising out of or in connection with this warranty shall be finally settled by arbitration held in Singapore. This warranty shall be governed, construed and enforced in accordance with the laws of Singapore, without regard to conflict of laws. If you acquired the product in India, disputes arising out of or in connection with this warranty shall be finally settled by arbitration held in Bangalore, India. Arbitration in Singapore shall be held in accordance with the Arbitration Rules of Singapore International Arbitration Center ("SIAC Rules") then in effect. Arbitration in India shall be held in accordance with the laws of India then in effect. The arbitration award shall be final and binding on the parties without appeal. Any award shall be in writing and set forth the findings of fact and the conclusions of law. All arbitration proceedings, including all documents presented in such proceedings shall be conducted in the English language. The English language version of this warranty prevails over any other language version in such proceedings.
European Economic Area (EEA)
The following is added to Part 1:
Customers in the EEA may contact The Company at the following address: EMEA Service Organisation, The Company (International) B.V., Floor , Einsteinova 00, 000 00, Bratislava, Slovakia. Service under this warranty for The Company hardware products purchased in EEA countries may be obtained in any EEA country in which the product has been announced and made available by The Company.
Russia
The following is added to Part 1:
Product Service Life
The product service life is four (4) years from the original date of purchase.
The warranty period may vary by country or region and is specified in the printed warranty documentation that came with your computer.
If required, the Service Provider will provide repair or exchange service depending on the type of warranty service specified for your product and the available service. Scheduling of service will depend upon the time of your call, parts availability, and other factors.
Types of Warranty Service
1. Customer Replaceable Unit ("CRU") Service
Under CRU Service, the Service Provider will ship CRUs to you at its cost for installation by you. CRU information and replacement instructions are shipped with your product and are available from The Company at any time upon request. CRUs that are easily installed by you are called "Self-service CRUs". "Optional-service CRUs "are CRUs that may require some technical skill and tools. Installation of Self-service CRUs is your responsibility. You may request that a Service Provider install Optional-service CRUs under one of the other types of warranty service designated for your product. An optional service offering may be available for purchase from a Service Provider or The Company under which Self-service CRUs would be installed for you. You may find a list of CRUs and their designation in the publication that was shipped with your product or at https://pcsupport.TheCompany.com/solutions/hf000000. The requirement to return a defective CRU, if any, will be specified in the instructions shipped with a replacement CRU. When return is required: 1) return instructions, a prepaid return shipping label, and a container will be included with the replacement CRU; and 2) you may be charged for the replacement CRU if the Service Provider does not receive the defective CRU from you within thirty (30) days of your receipt of the replacement CRU.
2. On-site Service
Under On-Site Service, a Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product to the service center at its expense.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a designated service center, with shipping at the expense of the Service Provider. You are responsible for disconnecting the product and packing it in a shipping container provided to you to return your product to a designated service center. A courier will pick up your product and deliver it to the designated service center. The service center will return the product to you at its expense.
4. Customer Carry-In Service
Under Customer Carry-In Service, your product will be repaired or exchanged after you deliver it to a designated service center at your risk and expense. After the product has been repaired or exchanged, it will be made available to you for collection. If you fail to collect the product, the Service Provider may dispose of the product as it sees fit, with no liability to you.
5. Mail-In Service
Under Mail-In Service, your product will be repaired or exchanged at a designated service center after you deliver it at your risk and expense. After the product has been repaired or exchanged, it will be returned to you at The Company's risk and expense, unless the Service Provider specifies otherwise.
6. Customer Two-Way Mail-In Service
Under Customer Two-Way Mail-In Service, your product will be repaired or exchanged after you deliver it to a designated service center at your risk and expense. After the product has been repaired or exchanged, it will be made available to you for return shipping at your risk and expense. If you fail to arrange return shipment, the Service Provider may dispose of the product as it sees fit, with no liability to you.
7. Product Exchange Service
Under Product Exchange Service, The Company will ship a replacement product to your location. You are responsible for its installation and verification of its operation. The replacement product becomes your property in exchange for the failed product, which becomes the property of The Company. You must pack the failed product in the shipping carton in which you received the replacement product and return it to The Company. Transportation charges, both ways, shall be at The Company's expense. If you fail to use the carton in which the replacement product was received, you may be responsible for any damage to the failed product occurring during shipment. You may be charged for the replacement product if The Company does not receive the failed product within thirty (30) days of your receipt of the replacement product.
We are required by the Australian Consumer Law to include the following statement:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does notamount to a major failure.
Use of personal information
If you obtain service under this warranty, your contact information, including name, phone numbers, address, and e-mail address may be collected by The Company from you directly or from our authorized service providers and used in connection with performing Warranty Service. We may also contact you to inquire about your satisfaction with our warranty service or to notify you about any product recalls or safety issues. In accomplishing these purposes, we may provide your information to a third party or related entity we use to support us in providing the Warranty Service. These third parties and related entities may be located outside Australia. The relevant countries change from time to time (eg, as we change our third party support arrangements) and it is not practicable to list those countries here. We require all parties to whom we disclose your contact information to only use that information for the purpose of supporting us to provide the Warranty Service and to take appropriate steps to protect your contact information from unauthorized use or disclosure. We may also disclose your contact information where required or permitted by law. The Company's privacy policy is available at http://www.TheCompany.com/privacy/au/en/. Our policy contains details about our process for managing any queries or complaints regarding handling personal information.
The Company and Third-Party Software Support
The Company will provide direct telephone support for installation and basic usage problems for core software applications on the supported core software list found at www.The Company.com/prioritysupport. If The Company determines the performance of your product is related to a third-party software application on the collaborative support software list found at www.The Company.com/prioritysupport, The Company will recommend you contact the third party software supplier and provide a contact number if possible.
The service provided by The Company under this section is limited to as described above. To the extent permitted by law, The Company is not responsible for third-party software or the acts or omissions of any software supplier.
You have the right to access your personal information and request correction of any errors in it pursuant to the Privacy Act 1993 by contacting The Company (Australia & New Zealand) Pty Limited ABN 00 000 000 000. Address: Level 0, 00 Help Street, Chatswood NSW 0000. Telephone: +00 0 0000 0000. Email:someoneau@TheCompany.com