Magnon Computer Systems, Inc.
P.O. Box 3919
El Camino, AZ 80006

Gentlemen:

This letter is in reference to my purchase of a Magnon JX-200 inkjet printer from Best Price #104 in Austin, Texas on November 11, 1993. I originally paid $269.97 (excluding tax) for the printer and have since been waiting for the promised $30 Magnon rebate which was advertised by your company. I just received your letter and was surprised to find you had rejected my rebate claim. I believed I had made it clear as to the reason why I could not provide you with all of the material requested on the rebate coupon, particularly the serial number label from the shipping box, in the original letter I sent you with the claim.

Once again let me reiterate that there were no coupons available at the time when I purchased the BJ-200 and even after repeated visits to Best Price, it was not until three weeks later that one was provided. Unfortunately I had already disposed of the shipping box and consequently the serial number label attached to it and was unable to provide it as requested by the rebate instructions. This was the reason that I sent a photocopy of the purchase receipt in the original letter even though it was not required. I am now including the original letter with the photocopy of the purchase receipt and a photocopy of the serial # serial # located at the rear of the printer. I would like to state that I am quite happy with the printer but very concerned about the problems I am having in receiving this rebate. Especially disturbing is the fact that you stamped "MUST BE RESUBMITTED AND POSTMARKED BY JANUARY 31ST, 1994" on the letter you sent me while the envelope (photocopy included) clearly shows that it was not mailed until Feb. 4, 1994.

In the interest of fair play and in keeping a future customer satisfied I hope we will not have anymore delays in resolving this problem. I expect to receive the rebate within the month and thank you for your prompt attention to this matter.

Sincerely,